Ninja Van Review – 60% not satisfied

log created on 02/06/2022,

item picked up by ninjavan 03/06,

parcel being processed and distributed accordingly for shipment before due date on 09/06,

unfortunately parcel always out for delivery since 08/06, 09/06, 10/06, 11/06, 12/06, 15/06 & 16/06 but never once delivered,

worse of all, driver said vehicle broke down on 16/06 & not able to deliver, stated that 17/06 they will deliver. to my surprise driver updated with shopee that recipient not at home & unable to deliver. totally unacceptable!

write in to ninjavan customer service on 17/06, they only apologise & state that the delivery will be made on 18/06/2022.

at the time of writing this undesirable experience for all to acknowledge how INCOMPETENCE, IRRESPONSIBLE & OBSOLETE NINJAVAN MALAYSIA is, my parcel has yet to be arranged for ship out as promised (18/06/2022 3:30pm)

imagine how frustrating a simple shipping advice from klang to kepong, requires more than 14 days & yet parcel is no where to be seen.

please do yourself a favour & vanish like a how ninja should

The service is so bad that there should not be allowed even a 1 star rating as honestly it should be zero star. My packaged delivery status is literally updated everyday for 10 times until i have no idea when my package will be delivered and therefore i cant even plan my time. They should get an Award for consistantly acquiring bad reviews and late delivery as this requires true dedication to achieve such rating.

I think it is a waste of time to give feedback, comments, or think about NinjaVan for even just one second. If they care for their customers, they would have done what need to be done.

But to all the vendors/sellers that still opt to use Ninjavan as their preferred courier, you guys are complicit in potential losses to your business, service excellence, and reputation since the end-users/consumers will come to you for the lengthy delay. Please do not try to be frugal and unwilling to engage better and more reliable courier services for the insignificant higher cost. You have better things to do than responding to unhappy buyers simple because your preferred courier failed to deliver accordingly. That’s all we can do, Ninjavan does not deserve a business. So vendor please choose wisely who you want to engage to deliver your goods.

Ninja Van this is the worst courier company I have ever dealt with.No update the delay delivery parcel ,

,call many time to service centre nobody to answer,if got zero star I will give to them.

Tahi ninja Van, Barang aku tu kau buat sup ke jeruk hanat?

Not sure if worth a rating. Every time I see Ninja Van is the appointed delivery agent, I keep my fingers cross and hope I will receive the orders. Most recently ,I have been waiting for two items shipped by two separate retailers via Ninja Van. for the last three weeks, Not sure the purpose of their telephone number on the website as it is unreachable. Sending emails to their support, results in automated response that issue is being looked into and will revert soon. Normally I do not write a review but after umpteenth times of bad service, decided I should and hopefully shippers will think twice of using Ninja Van as it affects their rating too!

Second big issue I have with Ninjavan. Not including the 100s of smaller issues. Both times lost my package, and they would not reimburse me for the loss. My brand lost reputation to my customers because of this. Their customer support was not helpful at all, only providing standard issue replies. Besides lost packages, their pickup service are totally unreliable. Always late or never arrives, making me incurring penalties for late delivery from Zalora and Shopee.

I would give zero stars if i could. The parcel is stuck at the sorting centre for more than a week. Despite numerous attempts to ask for an update, none was given. The best they could do was to send what seemed like a computer generated email saying that the delay was due to the holidays. Other courier companies was able to deliver the goods and provide update if there was a delay but not ninja van. Absolute worse courier company in this country.

on hold suspected parcel lost. Shall we file police report since so many parcel lost based on customer reviews? Seemingly not random error already, more like regular thief.

Courier pling truk. Bad service ! Buat krja lmbt. Tkr la nma tu jdi turtle ke ap. Dah brthun pun xde improvement. Aq pun plik knp seller gna courier ni, tngk review pun thu servisnya mcm mna. Skit ati btul klu seller shopee gna van ni !!! Brmg aq ni xthu laa bla nk smpai. Nk rya ni weyh