Ninja Van Review – 60% not satisfied

Ninja Van review

Check Ninja Van Review on delivery time, shipping rate, customer service, driver attitude and more, reviews are sharing by customer’s experiences. Please feel free to comment your user experiences of Ninja Van Malaysia, are you recommend to other users? 

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Rated 1.2 out of 5
1.2 out of 5 stars (based on 30 reviews)
Very good0%

Latest Ninja Van Review

Rated 1.0 out of 5


feedback cuba dapat pakai email.. reply ada.. tapi semua empty promise..

confirm esok hantar lar… sorry lar… jamin esok sampai lar… last last hantar lain city..

akan hantar balik lar…

kami dipusing dia tu… 2 minggu!!!! belum lagi dapat sekarang! parcel yang customer minta order.. dah cancel order dah

Avatar for NINJA78
Rated 0.0 out of 5

Good service 2000 times better compare to Flashexpress. Might delayed 1 or 2 day late however the parcel will reach home safely, courier guy always polite.

Avatar for Shaa asi
Shaa asi
Rated 1.0 out of 5

Initially I thought sp express is the most lousy one as the delivery super slow…but ninjavan definitely beat them up on lousy ranking…for the bosses that are listening..its not the hotline/customer service that are lousy, its the delivery service itself is lousy. The customer service did a great job explaining things but when comes to status of delivery, its outrageous…where in the world you can find courier status assigned driver to send items on that day but kickback to hub on the next day status, then reassigned driver few days then no-show again, kick back to hub on the next day status…the item is in hub already oiii when called to hotline the lady said it needs 1-3 days to even self-collect…what can we do as an user…there literally nothing an user can do when being assigned courier service like this…J&T so far the best then Pos Laju then SP Express then lastly Ninjavan for my honest rating ahh….btw Im user in Kota Kinabalu area…they knw alrdy they are short of staffs there…

Avatar for Darren
Rated 1.0 out of 5

Very bad experiences with this courier service… tak patut dapat even 1 star pun… kita tunggu seharian coz brg tu cod item… smpai ke mlm x dpt2 brg… tgok dlm sistem depa blh remark customer x nak terima brg coz x prepared duit cod… korok hang ninja van oii!!! Bile Aku call no tipon budak courier ninjavan, bini nye yg pick up.. rupenye patah mesti courier man geng takut bini…mmg mcm sial!!! Nyusahkan org betul la!! Aku x angin klu hangpa ade problem x blh hantar ontime yg aku berapi ni pasal hangpa fitnah customer x mau terima brg!! Dasar ba alif ba ya la!! Blacklist ninja van service!!! Red flag!!!

Avatar for Anonymous
Rated 1.0 out of 5

Ninja Van Damaged My Parcel but they claimed that the seller was the one who Did Not Pack properly! How did Ninja Van Stickers happened to be Plastered on the Box? The Box was obviously Crashed by The Terrible Handling of the Ninja Van Staff! Even a Kid will Know just by looking at the Badly Damaged Box!!!

Terrible Reply from Ninja Van “Customer Service”:

“Thanks for reaching out to us!

We are sorry to learn that you received an improper packaging parcel.

We would like to inform you that Ninja Van did not pack your parcel, as the seller packed the item. Please get in touch with the seller directly to learn more about their return procedure/policy.”

Avatar for Do Not Use Ninja Van
Do Not Use Ninja Van
Rated 5.0 out of 5


Avatar for ngeh
Rated 1.0 out of 5


I created an order and the driver didn’t even come to collect the parcel for a week. Made a call to find out the issue and they said that we were not in the office during that time (4.50 p.m.) and called us but nobody picked up. But during that day and time, all the staff were in the office and we didn’t receive any calls from them. And gave the empty promise that would come the next day to collect the parcel, but in the end, nothing was there.

Avatar for feedback user
feedback user
Rated 1.0 out of 5

Kenapa courier ninja van biadap eh ?

Avatar for Tasya
Rated 0.0 out of 5

Extremely don’t use this ninja van courier service. Their delivery man sent my item to the wrong house and man even though the address written is correct. Didn’t inform me through phone. I just got informed through email saying item just delivered but not at my home address! Can’t call ninja van at all because no phone number available so I contacted through email only.

Avatar for Joe
Rated 1.0 out of 5


i am in KL and Seller also in KL. So i have ordered the item via the Lazada to receive the parcel within 1-2 days. But Ninja Van redirect the parcel to Negri Sembilan state instead of dispatching to the nearest Ninja van distribution center of my address in KL. Really utter worst service and faced this is in 2nd time. Usually other Courier service is delivered the parcel within 1-2 days.. now i am waiting on 4th Days and need another 2-3 days as Total 7 days. OMG.. 🙁

Avatar for Vivek

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