J&T Express Review – 40% not satisfied

J&T service is very very very too lousy , they can update the sytem tracking saying that

Delivery attempt was unsuccessful: Penerima/Pengirim enggan menerima bungkusan. The reason is too ridculous & lame when the parcel did not even reach my house at all! I have lost my parcels a number of times, until i have to ask refund from the sellers online. Very annoying & unreliable especially the J&T Port Klang branch. Call the number no answer at all like a ghost office.

Dissapoint with J&T express service..must give 0 rate,ppl pay for the delivery must delivery carefully lah?dont throw the item if customer not in house ,should call the customer alrdy given phone number,that why customer write on name,address and phone number..x susah pun😏somemore don’t have sense how to delivery FRAGILE ITEM…improve your courier service very poor 🤬😡

685084215731 dated 12/9/22

They call n sent photo after delivery. Appreciate the delivery man effort

DEAR MALAYSIAN – PLEASE DO NOT EVER USE J & T EXPRESS!! I REALLY TOOK THE INITIATIVE TO WRITE THIS SO NO ONE WOULD FACE IT AS I DID.

I ENGAGED THEM FOR NEXT-DAY DELIVERY SERVICE, HOWEVER, MY PARCEL WAS UPDATED LOST AND ONLY AFTER ALMOST 10 DAYS. DO NOT TRUST THEM AT ALL, I BEGGED EVERYONE OF YOU THAT READ THIS.

MANY CASES WERE REPORTED AND THEY WILL ONLY PROCESS A REFUND OF YOUR COURIER COST. NOT WORTH IT AT ALL!!!

SINCERELY,

VICTIM

#1 PALING BURUK service di Malaysia adalah! Gila babi punya service. Sudahlah route salah 4 hari, mau juga kena kasih suruh tunggu 2 hari. barang sdh urgent mau guna tapi tak boleh harap. Macam mana la nak percaya lagi service ni kalau business pun terkandas sebab J&T tak dapat melaksanakan tugas yang simple ni.

bayar gaji staff sikit, tipu commision kpi bulan2 akan tukar scheme baru kpi tiada penjelasan kita staff kena accept saje

TERRIBLE SERVICE EVER! EVERYTIME JUST SIMPLY ON HOLD THE PARCEL! THREE DAYS AT SAME PLACE WITHOUT MOVING. COME ON LAH YOU CALL YOURSELF AS J&T EXPRESS?? OTHER COMPANY CAN DELIVER WITHIN ONE WORKING DAY BUT YOUR COMPANY TAKING YOUR OWN SWEET TIME TO DELIVER. SAME EXECUSES USED EVERYTIME CLAIMING SHORT OF MANPOWER. IF THAT’S THE CASE PLEASE CLOSE DOWN DONT HARM PEOPLE.

JNT- FOR INTRASTATE SELANGOR DELIVERY, ALREADY SUBMITTED PARCEL ON 30/7, DELAYED DELIVERY N LODGED COMPLAINT ON 2/8, WAS TOLD THAT WILL ARRIVE WITHIN 96HRS BUT IT DIDNT, THEN LODGED COMPLAINT 12/8, WAS TOLD TO WAIT FOR ANOTHER 48HOURS, HOWEVER PARCEL REMAINED “ONHOLD” AT SAME SPOT. THEN LODGED COMPLAINT ON 13/8, WAS TOLD THAT PARCEL WILL BE DELIVERED ON THE SAME DAY(13/8). BUT TILL NOW, PARCEL NEVER ARRIVE. U MIGHT AS WELL CLOSE UR COMPANY SINCE YOU DONT CARE ABOUT UR REPUTATION AND UR CUSTOMER’S WELFARE. DONT PRETEND THAT YOU CARE BY CREATING SOME SILLY “USER SATISFACTION SURVEY”.

Jnt kota belud ne lembap .. waktu office hour pn pnghntar tu stu sja .. kwsan pkn pn dari jm9.45 smpai skrg xsmapi2 lh .. apa slah nya klo bnyk brg nk hntr .. brg org yg Alamat pekan tu xpaya msk van .. susah2 ja org tunggu smapi ptg .. klo xdpt hntr .. biar org ambil sndri dkt ja pn .. ne kw mskkn d van skli lpas tu lmbt hntr alasan bnyk brg nk kna hntr tmpt lain .. tau pn bnyk kna hntr kt tmpt lain .. brg org yg duduk kt pkn tu kw bwa msk van skli knpa bodoh .. stupid lh pkrja jnt ne

J&T Express Johor is terrible and the way it’s CS handling customers’ issue is a disgrace.