J&T Express Review – 40% not satisfied

J&T Express review

Check J&T Review on delivery time, shipping rate, customer service, driver attitude and more, reviews are sharing by customer’s experiences. Please feel free to comment your user experiences of J&T Express Malaysia, are you recommend to other users? 

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0.6
Rated 0.6 out of 5
0.6 out of 5 stars (based on 149 reviews)
Excellent3%
Very good0%
Average0%
Poor2%
Terrible41%

Latest J&T Review

Rated 1.0 out of 5
28/11/2023

Worst service ever, deliver person expect you to pick the parcel from thier center hub as they do not deliver to home eventhough you had paid door to door delivery fees.

If you complaint to J&T, they never deliver what they had promised. If you using J&T, expect your parcel never arrived or not traceable.

J&T don’t even deserve a star.

Avatar for Kent
Kent
Rated 5.0 out of 5
28/11/2023

Thank you, J&T Beserah..good service and nice & helpful staffs

Avatar for Nori
Nori
Rated 0.0 out of 5
25/11/2023

now need to very becareful when u buy items online then send through J&T. Their courier service now will not responsible to your parcel anymore, no matter how good u packing your parcel. once the items is consider Prohibited item list item, they will no bare any damage loss on it.

thats why their staff will throw, step even kick the parcel in front of me when i at J&R branch. even u complaint to the staff there, their response to u is “i dont care”…

terrible courier service with lousy handling skill…

Avatar for Anonymous
Anonymous
Rated 0.0 out of 5
20/11/2023

Skynet is the nightmare for E-Commence in Malaysia.

My items were in their warehouse for 1 week hibernation, it could be longer i guess, bcz I haven’t receive my items after 2 weeks place order to a lazada seller. Tracking system shows items arrived in subang jaya warehouse since last week….

Avatar for Tang kok keong
Tang kok keong
Rated 0.0 out of 5
18/11/2023

JNT EXPRESS IS THE WORST COURIER EVER I INCOUNTER, THE DELIVERY PERSON NAME Yousuf Amir Hussain(+971-588308075 IS VERY RUDE MAN I JUST WANT TO ASK ONLY WHAT TIME MY PARCEL WILL DELIVER , BECAUSE I WILL LEAVE THE SHOP AT 6PM AND HIS TALKING IN A RUDE WAY. WHY I DONT HAVE RIGHT TO CALL THE ASK FOR MY PARCEL? IF I CAN RATE THIER SERVICE IS ZERO, THIS PEOPLE THEY ARE NOT DESERVE EVEN 1 STAR.

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ginalynb1983@gmail.com
Rated 1.0 out of 5
17/11/2023

most suck courier delivery service provider. out for delivery 2 days. at night just cancel n claim traffic jam. 3rd day no updates on delivery. if cant deliver then dont update status to out for delivery making customer have to standby to receive the order

Avatar for chee
chee
Rated 2.0 out of 5
08/11/2023

lambat ye penghantaran sampai masuk kul 7😊 hantar ws brg out for delivery dari tgh hari lagi..saya faham banyak barang yg kena dihantar tapi usaha la jangan cecah sampai kul 7

Avatar for someone
someone
Rated 0.0 out of 5
03/11/2023

Avatar for Anonymous
Anonymous
Rated 0.0 out of 5
01/11/2023

J &T Express is the worst logistics company that I have ever seen. My package always arrived late and not on time. Their customer service are totally useless. Service is very very slow and inefficient.

Avatar for Sharon
Sharon
Rated 1.0 out of 5
31/10/2023

Avoid J&T at all cost! Very unethical practice. I paid for my documents to be send in a sealed envelope. But when they negligently tear my envelope, they just returned it to me without any explanation. Upon checking they claimed that I sent a torn envelope. They totally wash their hands off and refused to refund my paid amount. I felt like being SCAM because a business can so easily collect our money but don’t need to perform the task that they are being paid for. Their App is dysfunctional so is their customer services.

Avatar for Serene
Serene

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